SUPER CHEFS SUPER TREATS at SM MALL OF ASIA!
Super Chefs Super Treats is back! A cooking demo featuring the finest chefs in town....with Chef Tristan Encarnacion as one of the featured chef. Watch as they prepare and create culinary masterpieces LIVE from 4:00 until 6:00 pm..Invite family & friends and, discover new culinary skills the Super Chefs Way!
Please see schedules of other branches below:
Marilao Sept 28-Oct 9 Nov 9 - 20
Molino Sept 29-Oct 10 Nov 10-21
Mall of Asia Sept 30-Oct 11 Nov 11-22
Bicutan Oct 12-23 Oct 26-Nov 6
Sucat Oct 13-24 Nov 24-28
Valenzuela Oct 14-25
Pasig Oct 27-Nov 7
Clark Oct 28-Nov 8
Muntinlupa Nov 23-30
Saturday, September 29, 2007
YAN ang TAMA Part2
Habit 3. Put First Things First
One of the responsibility of the Accounting staff is to ensure correctness of the transactions made by Front-end division thru audit. When I asked Ruby about her daily routine she elucidate it one by one. Organizing the most important priorities that needs to be done is one of her objective. Auditing on time and having extra mile to report the problem to the concerned dept. and resolve it immediately is truly remarkable one! I salute you ma'am ruby! Keep up the good work!
Yan ang Tama! Yan ang tatak MOA!
Monday, September 24, 2007
A LEARNING LESSON IN LIFE
Yesterday, was an irky day for me. Lots of preparation needed for our physical count and of course a weekend destination store that needs alot of physical and mental activity just to give our customer's demand and to give quality service.
Just want to share this and i hope you will learn a lot. This is not just a story but a story that you can learn about LIFE .
Prior to closing our store i've got a call from CS manager about one customer who terribly looks so unhappy and dissapointed and he badly wants to talk to me. As I approached customer service section, customer was running towards me and abruptly cried. Without asking anything and what happen to him, i just keep my self quiet and just tapped his shoulder saying its ok, its ok.
This is my first time that i encountered customer continously cried because of anger and dissatisfaction about the action taken by other retail employee that made him so upset. I am not in the position to judge anybody but being in the retail operation we should have a long patience and have heart to our customers to understand, to respect them and to give the best that we can. Anyways, we at operations are PAID for this.
If you are in the retail operation you should learn to be humble. You should not do nor think anything that can harm the feeling of others, we have to be tactful in dealing with them because Customer is our bread and butter. Without their money even a single centavo that contributed to our sales is still a part of our salary received. We should not forget the fact that we're bringing the company's image and anything that we say will truly affects others and can be concluded to everybody.
I ended our conversation thru a deepest apology in behalf of the person who hurted him and I called up the superior of that person to inform her about the concern, for them to give immediate attention. He left the store at ease but still reflecting. I just pampered him and told him that i will pray for him.
Before i go home, im still thinking of my assignment about business planning for it is tomorrows deedline, but instead of checking my datas and reports i accidentally saw one of my book that really help me as a person. My book titled THE PURPOSE DRIVEN LIFE by Rick Warren and its really touches me and realizes my purpose in life. Not only to give best service but to be a human being practicing humanitarianism. Not only the passion for work but also the vocation in life. Allow me to quote some part what i've read it is pages 155-156 and here it goes:
SYMPATHIZE WITH THEIR FEELINGS:
Use your ears more than your mouth. Before attempting to solve any disagreement you must first listen to peoples feelings. Paul advised, "Look out for one another's interests, not just for your own." The phrase "look out for" is the Greek word skopos, from which we form our words telescope and microscope. Its means pay close attention Focus on their feelings, not the facts. Begin with sympathy, not solutions. Dont try to talk people out of how they feel at first. Just listen and let them unload emotionally without being defensive. Nod that you understand even when you don't agree. Feelings are not always true and logical. In fact, resentment makes us act and think in foolish ways. David admitted, " When my thoughts were bitter and my feelings were hurt, I was as stupid as an animal." We all act beastly when hurt. In contrast, the Bible says, "A man's wisdom gives him patience, it is to his glory to overlook an offense," Patience comes from wisdom, and wisdom comes from hearing the perspective of others. Listening says, I value your opinion, I care about our relationship, and you matter to me." The cliche' is true: People don't care what we know until they know we care. It is a sacrifice to patiently absorb the anger of others, especially if it's unfounded.
Just want to share this and i hope you will learn a lot. This is not just a story but a story that you can learn about LIFE .
Prior to closing our store i've got a call from CS manager about one customer who terribly looks so unhappy and dissapointed and he badly wants to talk to me. As I approached customer service section, customer was running towards me and abruptly cried. Without asking anything and what happen to him, i just keep my self quiet and just tapped his shoulder saying its ok, its ok.
This is my first time that i encountered customer continously cried because of anger and dissatisfaction about the action taken by other retail employee that made him so upset. I am not in the position to judge anybody but being in the retail operation we should have a long patience and have heart to our customers to understand, to respect them and to give the best that we can. Anyways, we at operations are PAID for this.
If you are in the retail operation you should learn to be humble. You should not do nor think anything that can harm the feeling of others, we have to be tactful in dealing with them because Customer is our bread and butter. Without their money even a single centavo that contributed to our sales is still a part of our salary received. We should not forget the fact that we're bringing the company's image and anything that we say will truly affects others and can be concluded to everybody.
I ended our conversation thru a deepest apology in behalf of the person who hurted him and I called up the superior of that person to inform her about the concern, for them to give immediate attention. He left the store at ease but still reflecting. I just pampered him and told him that i will pray for him.
Before i go home, im still thinking of my assignment about business planning for it is tomorrows deedline, but instead of checking my datas and reports i accidentally saw one of my book that really help me as a person. My book titled THE PURPOSE DRIVEN LIFE by Rick Warren and its really touches me and realizes my purpose in life. Not only to give best service but to be a human being practicing humanitarianism. Not only the passion for work but also the vocation in life. Allow me to quote some part what i've read it is pages 155-156 and here it goes:
SYMPATHIZE WITH THEIR FEELINGS:
Use your ears more than your mouth. Before attempting to solve any disagreement you must first listen to peoples feelings. Paul advised, "Look out for one another's interests, not just for your own." The phrase "look out for" is the Greek word skopos, from which we form our words telescope and microscope. Its means pay close attention Focus on their feelings, not the facts. Begin with sympathy, not solutions. Dont try to talk people out of how they feel at first. Just listen and let them unload emotionally without being defensive. Nod that you understand even when you don't agree. Feelings are not always true and logical. In fact, resentment makes us act and think in foolish ways. David admitted, " When my thoughts were bitter and my feelings were hurt, I was as stupid as an animal." We all act beastly when hurt. In contrast, the Bible says, "A man's wisdom gives him patience, it is to his glory to overlook an offense," Patience comes from wisdom, and wisdom comes from hearing the perspective of others. Listening says, I value your opinion, I care about our relationship, and you matter to me." The cliche' is true: People don't care what we know until they know we care. It is a sacrifice to patiently absorb the anger of others, especially if it's unfounded.
Sunday, September 2, 2007
say CHEESE!!!
I HATE CHEESE!!! but when you become a mom you need to understand that you have to be creative and thinking the best food that your kid should eat! Being a mommy is not easy especially for me who's working and i have to budget my time! Before i go to work i already plan what food should my baby eat for the day! It should be nutritious at the same time enticing to their eyes like the sampling booth we have here at SM MAll of Asia-hypermarket, they prepared a cocktail style so that kids will love to go to the booth and eat! Luckily, on my restday i decided to shopped at SM Hypermarket-Sucat and luckily i saw tolits promoting the KRAFT EDEN Cheese, im so happy because my baby likes tolits and of course since he's endorsing the cheese i don't have the hard time convincing my baby to eat cheese! See my pics, cute diba? Yehey! By the way, Eden has a promotion for SEARCH FOR THE NEXT MOM AND CHILD MODEL! on how to join just visit and shop at SM hypermarket because EDEN has a booth there.
Sometimes in just simple ways, you can share your time and have a bonding with your kids.
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